Frost
& Sullivan (Mountain View, CA) is an international marketing, consulting
and training company that monitors the U.S. biotechnology, pharmaceutical and analytical
instrument arena for market trends, market measurements and strategies. In a news
release dated 27 September 1999, Frost & Sullivan's U.S. Biotechnology and Pharmaceutical
Analytical Instrumentation Markets research presents "analyses of the markets
for HPLC instrumentation, mass spectrometers, DNA analytical instrumentation and
automated protein/peptide analytical instrumentation." In addition, Frost &
Sullivan gives out Market Engineering Awards to the biotechnology and pharmaceutical
industry "to recognize companies that have worked hard to make a positive contribution
to the instrumentation market."
The 1999 Market Engineering Customer
Focus Award for the biotechnology and pharmaceutical instrumentation market was awarded
to:
8-capillary automated DNA sequencer
Frost & Sullivan
noted that "the introduction of this product exhibits
Beckman Coulter's superior
knowledge of customer needs and the
company's ability to meet and exceed customer
expectations."
The 1999 Market Engineering Customer Service Award was presented to:
Frost & Sullivan rewarded Perkin-Elmer for "its ability to build and
maintain
customer relationships through fast responses, good support
and fair treatment
of customer complaints and marketplace needs."
If you decide to buy from another vendor because of perceived value or a cheap price, just remember that you will get what you pay for (and maybe not even that!). And if you still decide to buy Shimadzu, well Good Luck Chum (cause you're gonna need it!)